(For example, you left the vehicle outside opening hours) If the MS Cars Agent or representative identifies some damage when they inspect the vehicle after you have finished the rental and departed, MS Cars will send you the following documents:
- Statement of return of the Vehicle describing all damages identified
- Pictures of Damages
- An estimate of the repair costs that will vary depending of the type of damage (see above) plus an administration fee for the treatment of the damage and the Vehicle immobilization. If you wish to contest the damage identified or the cost of repair, you should contact us by email or letter within 14 days of the documents being sent. At the end of this 14 day period, MS Cars may invoice you for the repair cost and administration fee..

If you wish to contest your damage invoice, you can send a claim to our Customer Relations department contact@mscars.tn. You may also file a claim with the MS Cars Car Rental Conciliation Service (MSCRCS)

What will happen if you cause damage to the vehicle during your rental?
In our experience, our renters drive quite carefully and few accidents happen. So cases of damage to the vehicle are the exception rather than the rule. But it is important to understand how we will manage the damage if it does occur.
MS Cars has implemented a clear damage management policy to explain how we will invoice you for any damage you make to the vehicle during your rental. For the full version of this policy, please see our Terms and Conditions.

At the end of the booking process you will be taken to the "Reservation Confirmation" page; the reservation number will be highlighted. You will also receive a booking confirmation email containing the full details of your booking and a copy of the terms and conditions of hire applicable in the country of your rental. We recommend that you print this booking confirmation email and keep it for your records. At the end of the booking process you will be taken to the "Reservation Confirmation" page; the reservation number will be highlighted. You will also receive a confirmation email containing the details of your reservation. Please print these and keep them for your records.

Booking Date: We can accept bookings for same-day rental with up to two (2) hours advance notice. We can accept bookings for rental made up to fifteen (15) months in advance.
Minimum Rental Period: The minimum rental period is one (1) day (exceptional hourly rentals may be available in selected stations). One (1) day is interpreted as a period of twenty-four (24) hours. Vehicle collection and return is included within this 24 hour period. - Rentals of less than twenty-four (24) hours will be charged a full day's rate except in select locations where hourly rentals are available. Certain vouchers and promotional rates require a specific minimum to qualify. Please consult the terms and conditions mentioned on your voucher.
Maximum Rental Duration: We can accept bookings for maximum rental period of twelve (12) months.

Your MS Cars rental quote takes into account all mandatory charges corresponding to your booking criteria. This quote generally includes the following items:
- Value Added Tax or any other local tax.
- Young Driver surcharge (if applicable).
- Unlimited Mileage, or if this is not the case, the clear number of kilometers /miles included, with the cost of each extra kilometre /mile.
- Premium station surcharge.
- Road tax and licence fee surcharge.
- Third party liability insurance.
- Collision Damage Waiver ("CDW") and Theft Waiver ("TW"). CDW and TW may be merged together in Loss Damage Waiver ("LDW") in some countries. An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for in the event of damage to or theft of the vehicle. This excess amount may be waived in some countries by purchasing optional additional protection at time of rental.

- "Book and Pay now" - Online booking: Prepayment (payment at the time of booking): When opting for "prepaid rate(s)" online, payment of the full estimated amount of your rental will be required at time of booking.
- "Book and Pay at station" : Payment at station: You can decide to pay your rental directly at the station. Please note that certain credit card companies may not be represented in the country where the rental takes place. Therefore, we recommend that You verify the credit card acceptance rules mentioned in the Terms and Conditions of Hire of your country of rental. For that purpose, please click here and select your country of rental.

As MS Cars collects and processes various categories of Personal Data in connection with this website and our mobile applications in order to allow you to benefit from the products. By Personal Data, we mean not only data that identifies you directly, but also data that identifies you indirectly like your Driver ID or the Vehicle Identification Number (VIN) attached to your rental vehicle. The categories of Personal Data that we collect include the following:
-Your identification data: surname, first name, email address, telephone number, postal address, date of birth, account identifier.
-If applicable, identification data of additional driver(s): surname, first name, email address, telephone number, postal address.
-Your driver's license and that of any additional driver(s) if you upload your driver license online; -Payment data: account numbers, card numbers etc.
-Information on your vehicle reservation, in particular for the management of any loyalty programs.
-Data relating to your navigation on our website or our mobile applications.
-Data relating to your satisfaction surveys.

In order to provide you with our products and services, we may use service providers located outside Tunisia. In the event that the vehicle is booked abroad, data transfers will be carried out in the country in question in order to provide you with our mobility solutions. Depending on the assumptions, some recipients may be located in countries recognized by the Tunisian Commission as providing an adequate level of protection of personal data or in countries that have not been recognized by the Tunisian Commission as providing such a level of protection. In any case, we have implemented appropriate protection measures to protect your personal data in accordance with data protection regulations.

Within the limits and conditions allowed by the regulations in force, you can:
- access to your Personal Data and obtain further information on the characteristics of the processing we carry out.
- have your Personal Data corrected, updated and deleted, it being specified that deletion can only be carried out when (i) the data is no longer necessary in relation to the purposes for which it was processed, (ii) you withdraw your consent and there is no other legal basis for the processing, (iii) you object to the processing of your personal data and there is no compelling legitimate reason for the processing (iv) it has been established that your personal data has been processed unlawfully, (v) the personal data must be deleted in order to comply with one of our legal obligations.
- you object to the processing of your Personal Data based on legitimate interest, which you can check by taking a look the table shown in the part “For what purposes do we process your Personal Data” and in particular the column “Legal basis of the processing”
- you object to the processing of your Personal Data for commercial prospecting purposes.
- receive the personal data you have provided us with or request us to pass them on to a third party when the processing of your personal data (i) has been carried out by automated means and (ii) is based on your consent or on the execution of a contract binding us.
- request the limitation of the processing of your Personal Data, which means that we will not be able to use your Personal Data for a defined period of time.

Please read these Terms & Conditions carefully before using a MS Cars website or making reservations. They can be accessed via the hyperlink on the footer of each page on our website. You are advised to print them out and keep a copy. Use of a MS Cars website implies acceptance without reserve of these Terms & Conditions, which include our Privacy Policy. These Terms & Conditions are in addition to the special conditions valid for each type of product or service offered on the site.

You undertake:
(a) not to use a MS Cars website for illegal purposes or purposes that may damage the rights of MS Cars International or third parties, and in particular, not to use the site to distribute damaging or illegal information, or information that is distasteful, discriminatory or offensive towards MS Cars International or third-parties.
(b) not to disrupt access to a MS Cars website, access MS Cars International's computer systems, modify the site, use it to transmit computer viruses, hacking attacks, computer worms, etc, or commit misdemeanours likely to be qualified as computer crimes.
(c) not to infringe any patent, trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity.
(d) not to impersonate any person or entity, including, but not limited to, a MS Cars official, or falsely state or otherwise misrepresent your affiliation with a person or entity.
(e) to comply with these general conditions of use. If you do not comply with these obligations, MS Cars International reserves the right to immediately prohibit and block access to its website and to its network without damages.

While MS Cars has made every effort to ensure that the information contained in a MS Cars website is correct at the time of going live, MS Cars cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date.

The copyright and all proprietary rights in a MS Cars website and all content are reserved by MS Cars. The material contained within a MS Cars website is the property of DATA ART Tunisie unless identified as belonging to third parties. The name MS Cars and any other MS Cars trademarks, logos or graphics displayed on a MS Cars website are registered trademarks of MS Cars or its affiliates. Other company and product or service names displayed on a MS Cars website may be the trademarks of their respective owners. You are not granted any right or licence to use any trademarks and therefore agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content of a MS Cars website and/or the products and services offered on a MS Cars website in whole or in part.

There are several places throughout MS Cars websites that may link you to other websites that do not operate under MS Cars websites information privacy practices. When you click through to these websites, MS Cars websites information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.